Shipping policy

Shipping Policy

Thank you for shopping at Littlesleepiese.

This Shipping Policy explains how orders placed through:

https://littlesleepiese.shop

are processed, shipped and delivered.

Our store sells children's sets, children's pajamas, adult pajamas, outdoor sets and related apparel products.

1. Free Shipping

Littlesleepiese provides free standard shipping on all orders.

Customers will not be charged a standard shipping fee at checkout for eligible orders.

If an optional expedited or special delivery service is offered, any additional cost will be displayed before the customer completes the purchase.

2. Processing and Delivery Time

Our standard estimated delivery time is approximately 15–20 calendar days.

The estimated delivery period includes normal order processing, transportation and carrier delivery time.

Delivery estimates are not guaranteed delivery dates because transportation may be affected by circumstances outside our reasonable control.

Customers should allow additional time during:

  • Public holidays

  • Peak shopping periods

  • Severe weather

  • Carrier disruptions

  • Customs inspections

  • International transportation delays

  • Address problems

  • Other events outside our reasonable control

3. Order Processing

Orders are normally processed after payment has been successfully confirmed.

Before an order is dispatched, we may verify order information and payment details where necessary for fraud prevention and order security.

Once an order has been shipped, customers may receive tracking information where tracking is available.

4. Delivery Address

Customers are responsible for providing a complete and accurate delivery address during checkout.

Please carefully verify:

  • Recipient name

  • Street address

  • Apartment or unit number

  • City

  • Postal code

  • Country

  • Telephone number where requested

Littlesleepiese is not responsible for delays or additional costs caused by an incorrect or incomplete delivery address provided by the customer, except where applicable law provides otherwise.

5. Tracking Information

Where tracking is available, tracking information may be provided after the shipment has been handed to the relevant carrier.

Tracking information may take some time to become active after the shipment is accepted by the carrier.

Customers should use the tracking information provided to monitor the progress of their shipment.

6. Customs and Import Charges

For international deliveries, customs authorities may impose import duties, taxes or other charges depending on the destination country.

Where such charges are legally payable by the customer, they may be the customer's responsibility unless otherwise stated at checkout or required by applicable law.

Customs processing can also affect delivery times.

Customers should review their local import requirements before placing an international order.

7. Delivery Delays

The standard estimated delivery period is 15–20 calendar days.

If a shipment is delayed because of circumstances outside our reasonable control, we will make reasonable efforts to assist the customer and provide available tracking information.

Examples of events that may cause delays include:

  • Carrier disruptions

  • Customs processing

  • Severe weather

  • Natural disasters

  • Transportation interruptions

  • Public holidays

  • Incorrect addresses

  • Unforeseen logistical problems

Nothing in this section limits mandatory consumer rights concerning delivery.

8. Orders That Do Not Arrive

If your order does not arrive within a reasonable period after the estimated delivery window, please contact us:

Email: info@littlesleepiese.shop

Please include your order number and delivery information.

We may investigate the shipment with the relevant carrier and provide an appropriate solution depending on the circumstances.

9. Damaged Packages

If your package appears visibly damaged when delivered, please inspect the contents as soon as possible.

If the products are damaged, contact us at:

info@littlesleepiese.shop

Please provide photographs of:

  • The outer packaging

  • Shipping label

  • Damaged product

  • Any visible damage

This information helps us investigate the issue with the carrier.

10. Incorrect or Missing Products

If your package contains an incorrect product or an item is missing, please contact us promptly.

Please provide:

  • Order number

  • Product received

  • Product expected

  • Clear photographs where appropriate

We will review the matter and provide an appropriate solution.

11. Delivery Completion

A delivery may be considered completed when the carrier records the shipment as delivered to the address provided during checkout.

If you believe a package was incorrectly marked as delivered, contact us promptly so we can investigate the delivery record.

12. EU Delivery Rights

For customers located in the European Economic Area, applicable consumer laws may impose requirements concerning delivery and fulfillment.

Where no different delivery deadline has been agreed, EU consumer rules generally provide that goods should be delivered without undue delay and, in certain circumstances, within 30 days.

Our standard estimated delivery time is 15–20 calendar days.

Mandatory consumer rights remain applicable.

13. Third-Party Carriers

We may use third-party shipping and logistics providers to transport orders.

Once an order has been handed to the carrier, certain transportation operations are outside our direct control.

However, we will make reasonable efforts to assist customers with shipment-related issues.

14. Contact Information

For shipping questions or delivery assistance:

Littlesleepiese
Email: info@littlesleepiese.shop
Phone: +39 352 445 9202
Address: Cascina Finil Nuovo, 5 Int. 1, 25050 Trenzano (BS), Italy
Website: https://littlesleepiese.shop