Refund policy
Return & Refund Policy
Thank you for shopping at Littlesleepiese. This Return & Refund Policy applies to all purchases made through our official website:
Littlesleepiese offers children's sets, children's pajamas, adult pajamas, outdoor sets and related apparel products. We want every customer to have a positive shopping experience, and this policy explains our return, refund, exchange and cancellation procedures.
For any questions regarding returns, refunds, exchanges or defective products, please contact us at:
Email: info@littlesleepiese.shop
Phone: +39 352 445 9202
Business Address: Cascina Finil Nuovo, 5 Int. 1, 25050 Trenzano (BS), Italy
This policy is subject to mandatory consumer protection rights that may apply in the customer's country of residence. Nothing in this policy is intended to limit statutory consumer rights that cannot legally be excluded.
1. 30-Day Return Period
Littlesleepiese provides a 30-calendar-day return period for eligible products.
Customers may request a standard return within 30 calendar days after the date on which the order or relevant product is delivered.
The 30-day period applies to eligible change-of-mind returns and is in addition to any mandatory consumer rights provided by applicable law.
Customers should contact us before sending any product back. Products returned without prior return instructions may experience processing delays.
2. European Union Withdrawal Rights
If you are a consumer located in the European Union or another jurisdiction where a statutory withdrawal period applies to your purchase, you may have the legal right to withdraw from an eligible distance contract within 14 days without giving a reason.
For goods, the withdrawal period generally begins on the day you or a third party designated by you, other than the carrier, acquires physical possession of the goods.
Where the statutory withdrawal right applies, this legal right takes precedence over any conflicting provision of this policy.
After exercising a valid withdrawal right, the customer must return the applicable goods within the period required by applicable law.
The customer may be responsible for the direct cost of returning goods where permitted by applicable law and where the customer was properly informed of this obligation.
3. Return Eligibility
To qualify for a standard return, products should generally satisfy all of the following conditions:
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The product must be unused and in its original condition.
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Children's clothing, children's pajamas, adult pajamas and outdoor sets must not have been washed, worn for extended use, altered or damaged.
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Products must be free from stains, makeup, perfume, deodorant residue, food marks, pet hair, smoke odors and other signs of use.
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Original product tags and labels should remain attached whenever reasonably applicable.
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Original packaging, accessories and included components should be returned where reasonably possible.
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Products must not have been modified, repaired, dyed, tailored or otherwise altered by the customer.
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The returned product must correspond to the product originally purchased from Littlesleepiese.
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Proof of purchase, such as the order number or order confirmation, must be provided.
Customers may reasonably inspect clothing in the same manner they would in a physical retail store. However, excessive handling or use beyond what is reasonably necessary to inspect the product may affect eligibility for a discretionary change-of-mind return to the extent permitted by law.
4. Hygiene and Used Products
For hygiene reasons, products that have been worn, washed, heavily soiled or otherwise used may not qualify for a voluntary change-of-mind return where applicable law permits such an exclusion.
However, hygiene-related restrictions do not remove mandatory legal rights relating to defective, non-conforming or incorrectly supplied products.
Customers should inspect children's pajamas, adult pajamas and other apparel promptly after delivery.
5. Non-Returnable Products
Where permitted by applicable law, the following products may be excluded from voluntary returns:
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Products clearly identified as final sale before purchase.
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Personalized or customized products made according to specific customer requirements.
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Products that have been washed, materially used or altered by the customer.
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Products materially damaged after delivery due to customer misuse.
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Products that cannot be returned for hygiene reasons where the applicable legal requirements for such an exclusion are satisfied.
Mandatory statutory consumer rights remain unaffected.
6. How to Request a Return
To request a return, please email:
Your email should include:
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Full name
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Order number
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Email address used for the order
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Product or products you wish to return
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Reason for the return
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Photographs if the product is damaged, defective or incorrect
Our customer service team will review your request and provide return instructions.
Please do not send a return package to an address obtained from an unrelated source or previous communication unless the return address has been confirmed by Littlesleepiese.
7. Damaged, Defective or Incorrect Products
If your order arrives damaged, defective or contains an incorrect product, please contact us as soon as reasonably possible.
Please provide:
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Your order number
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A description of the problem
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Clear photographs of the affected product
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Photographs of the external packaging when relevant
After reviewing the information, we may provide an appropriate remedy, which may include replacement, repair where applicable, price reduction or refund, depending on the circumstances and applicable consumer law.
For products that are confirmed to be defective or incorrectly supplied, Littlesleepiese will provide the remedy required by applicable law.
8. Return Shipping Costs
Our standard outbound shipping is free for eligible orders.
For voluntary change-of-mind returns, the customer may be responsible for the direct cost of return shipping where permitted by applicable law and where the customer has been properly informed of this obligation.
If the return is necessary because we supplied an incorrect product, a defective product or a product damaged before delivery, we will handle reasonable return-related costs in accordance with applicable law.
9. Refund Processing
Once an eligible returned product is received and inspected, we will process the applicable refund in accordance with this policy and applicable law.
Refunds will normally be issued to the original payment method used for the purchase.
The time required for funds to appear in the customer's account may depend on the customer's bank, card issuer or payment service provider.
Littlesleepiese does not control the processing times of external financial institutions.
10. EU Withdrawal Refunds
Where a customer validly exercises a statutory EU withdrawal right, the refund will be handled in accordance with applicable law.
Where applicable, the refund may include the standard delivery cost paid by the customer for the original shipment, subject to the legal rules concerning upgraded or express delivery services.
Where permitted by law, the refund may be withheld until the returned goods have been received or the customer provides evidence that the goods have been sent back.
11. Exchanges
We may offer exchanges for eligible products subject to availability.
If the requested replacement product, size or variant is unavailable, we may instead process an eligible refund.
For change-of-mind exchanges, return shipping and any additional shipping expenses may be the customer's responsibility where permitted by applicable law.
12. Order Cancellation
Customers should contact us as soon as possible if they wish to cancel an order before shipment.
Email:
If the order has already entered fulfillment or has been shipped, cancellation may no longer be possible. In such circumstances, the customer may use the applicable return or withdrawal procedure after delivery.
Mandatory statutory cancellation and withdrawal rights remain unaffected.
13. International Returns
Customers purchasing from outside Italy may be responsible for applicable return shipping costs, customs charges, import duties or taxes associated with returning products, except where applicable law or the circumstances of the return require Littlesleepiese to bear those costs.
Customers should verify any applicable customs requirements before sending an international return.
14. Consumer Legal Guarantee
Customers in the European Union may have statutory rights relating to the conformity of goods and legal guarantees.
Where goods are defective or do not conform to the contract, applicable law may provide remedies such as repair, replacement, price reduction or refund.
This Return & Refund Policy does not limit such mandatory legal rights.
15. Policy Updates
Littlesleepiese may update this Return & Refund Policy from time to time.
The latest version will be published on:
The policy applicable to a purchase will be determined in accordance with applicable law and the terms presented at the time of purchase.
16. Contact Information
For all return, refund, exchange and cancellation questions:
Littlesleepiese
Email: info@littlesleepiese.shop
Phone: +39 352 445 9202
Address: Cascina Finil Nuovo, 5 Int. 1, 25050 Trenzano (BS), Italy
Website: https://littlesleepiese.shop
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